Curbing Healthcare Costs by Focusing on Super Utilizers
Super utilizers account for the majority of healthcare spending—in fact, patients with chronic and complex health problems make up just 5% of the U.S. population, yet account for nearly 50%
Category: MTM eNewsletter
New Year, New Office
The support of our clients has helped us grow over the past 20 years, and now we need more space to serve you better! We’re excited to announce that in
Video: CEO Alaina Macia Looks Forward to a Bold 2017
President and CEO Alaina Macia recaps a strong 2016, one that brought MTM operations westward to Nevada and California. She shares her excitement for the future as we invest more
Missouri Business Magazine Features MTM
In the article, MTM’s President and CEO Alaina Macia discusses our recent growth trajectory, expansion plans for the near future, and how we work with our affiliate Ride Right to
Account Management Evolution
We’re regionalizing and restructuring our Account Management team for more collaborative and engaged client relationships. Meet the newest staff members!
Containing Costs for Clients
We’ve cultivated a culture of cost savings in utilizing Level of Need (LON) Assessments, better managing transportation costs, initiating auto-reminder calls, and partnering with clients to help them better manage
Reducing Complaints in 2016: 1 per 1,000 Trips
We’re actively using the data we’re reporting to identify issues and educate stakeholders on member needs. As a result, we’ve seen less complaints despite a large increase in trip volume.
MTM Settles West: Nevada’s NET Program
MTM built a new customer service center, recruited 71 employees and 28 standard NEMT transportation providers, and visited 67 medical facilities to ensure the success of our new NET program
Meet the New MTM
To reflect our ongoing evolution, we have launched a refreshed website that offers accessibility and transparency into our growing services by highlighting two distinct product lines: healthcare and public transit.
Network Manager and Director Symposium
The “MTM Fest” was held to reunite old employees while also acquainting new ones. The program was a major success as everyone had left closer as coworkers, and with a
